BoardGameJoy currently ships to customers within the United States.

Orders can be placed for delivery to eligible addresses within our available shipping areas.

If we expand shipping to additional countries or regions in the future, this Shipping Policy will be updated accordingly.

Orders are typically processed within 2–3 business days.

Processing time refers to the time required to prepare your order for shipment.

Business days are Monday through Friday, excluding applicable holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may occasionally be affected by holidays, high order volumes, product availability, or other circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email with available tracking information.

We currently offer the following shipping option for eligible U.S. orders:

The estimated total delivery time includes both processing time and transit time.

Processing Time: 2–3 business days
Transit Time: 5–10 business days
Estimated Total Delivery: 7–13 business days

Delivery estimates are not guarantees.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.

When your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.

You can use this information to follow the progress of your shipment.

Please allow some time after receiving your shipping confirmation for the carrier to update the tracking information.

If you experience an issue with your tracking information, please contact us at:

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at contact@boardgamejoy.com .

We will make reasonable efforts to update the address before the order enters fulfillment or ships.

Once an order has been processed for fulfillment or shipped, we may not be able to change the delivery address.

If you need to cancel an order, please contact us as soon as possible at contact@boardgamejoy.com .

We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipped.

Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible.

After delivery, eligible products may be returned in accordance with our Return & Refund Policy.

If your order has not arrived within the estimated delivery timeframe of 7–13 business days, please check your tracking information first.

Carrier delays or tracking updates may occasionally occur.

If you still need assistance, please contact us at contact@boardgamejoy.com .

Please include your order number so our customer support team can review the shipment.

If tracking indicates that your package was delivered but you cannot locate it, please:

• Check around the delivery location.
• Check with other members of your household.
• Check with neighbors or building management where appropriate.
• Contact the shipping carrier using your tracking information.

If you are still unable to locate your package, contact us at contact@boardgamejoy.com and include your order number and tracking information.

We will review the situation and assist you with the appropriate next steps.

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at:

Please provide your order number, a description of the issue, and clear photos showing the product and problem.

Eligible damaged, defective, and incorrect-item claims will be handled in accordance with our Return & Refund Policy.

Shipping and delivery are separate from product returns.

For information about return eligibility, return shipping costs, refunds, exchanges, and damaged or incorrect products, please review our Return & Refund Policy.

If you have questions about shipping, delivery, tracking, or your order, please contact:

We may update this Shipping Policy from time to time to reflect changes to our shipping services, operations, or applicable requirements.

Any revised policy will be published on this page with an updated “Last updated” date.